Paul Puebla III

Paul Puebla III has a comprehensive work experience in technical support and troubleshooting. Paul started their career as a Technical Support Representative at Avaya Inc in 2000, providing remote technical support and customer service for Avaya PBX systems. Paul became a System Support Specialist, handling complex issues and providing support to a range of customers, before leaving due to a company buyout in 2006.

In 2007, Paul joined Warner Cable as a Technical Support Representative, where they remotely supported Time Warner Digital Phone, high-speed internet, and video signal troubleshooting. Paul also corrected coding issues and created trouble tickets as needed. Paul later became a Digital Phone Provisioning Agent, monitoring errors related to digital phone orders and resolving issues causing invalid CLEC information.

After leaving Warner Cable, Paul worked at Cbeyond (now a Birch Company) starting in 2011. Paul initially served as a Technical Support representative, troubleshooting various technical issues for customers such as email, voicemail, web hosting, and browser configurations. In 2013, they were promoted to Tier II Technical Support - Offline, where they worked on more complex issues including DS1 transport, PRI/CAS/FXS telephony, cloud PBX, and DNS.

In 2015, Paul joined Spectralink Corporation as a Technical Support Engineer. Paul provided technical troubleshooting and issue resolution for legacy, proprietary, Android-based, and DECT-based telecommunications equipment. Their responsibilities included hardware evaluation, log analysis, infrastructure maintenance, network integration, and third-party systems integration. Paul also performed interoperability analysis and determined the cause of issues with phones on the network or interfacing with network elements.

Overall, Paul has a strong background in technical support, troubleshooting, and customer service, with expertise in various telecommunications systems and technologies.

Paul Puebla III earned their Bachelor of Science degree in Organizational Management from Colorado Christian University from 2009 to 2012. Additionally, they obtained certification as an Android Enterprise Certified Associate from the Android Enterprise Academy in April 2023.