James Hailey

James Hailey has extensive experience in technical support and service management, currently serving as Technical Support Manager at Spectrio since October 2022. Previously, James held the position of Associate Service Manager in Technical Operations at Tesla from May 2018 to March 2022, focusing on enhancing customer service and operational efficiency. As the Founder of Captain Ahab Finds from June 2009 to February 2022, James developed a small e-commerce business specializing in rare vinyl records and consumer electronics, with a strong emphasis on customer service. Earlier roles included Service Manager, Account Technical Performance Manager, and Service Operations Manager at Diebold Nixdorf from January 2013 to May 2018, where responsibilities encompassed managing operations across multiple support sites and training call center personnel. James began a career in technology service as a Counter Intelligence Agent at Geek Squad from August 2009 to June 2012.