Spectrio
James Hailey has extensive experience in technical support and service management, currently serving as Technical Support Manager at Spectrio since October 2022. Previously, James held the position of Associate Service Manager in Technical Operations at Tesla from May 2018 to March 2022, focusing on enhancing customer service and operational efficiency. As the Founder of Captain Ahab Finds from June 2009 to February 2022, James developed a small e-commerce business specializing in rare vinyl records and consumer electronics, with a strong emphasis on customer service. Earlier roles included Service Manager, Account Technical Performance Manager, and Service Operations Manager at Diebold Nixdorf from January 2013 to May 2018, where responsibilities encompassed managing operations across multiple support sites and training call center personnel. James began a career in technology service as a Counter Intelligence Agent at Geek Squad from August 2009 to June 2012.
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Spectrio
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Spectrio is a leading provider of comprehensive digital signage solutions that empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. Headquartered in Tampa, Fla., and founded in 2002, Spectrio serves over 150,000 franchise and enterprise locations in multiple industries, including quick-service restaurants, automotive, healthcare, and financial services. With supporting offerings geared towards Overhead Music, On-Hold Messaging, WiFi Marketing, and more, Spectrio offers businesses a complete customer engagement solution at scale.