Joe R.

Joe R. has a diverse work experience in various technical roles. Joe started their career as a Telematics Technical Development Co-op at Verizon Wireless in 2006 and then moved on to becoming an Associate Technician at the Network Repair Bureau. Joe provided Tier-3 technical support and resolved faults in the wireless network. Joe also assisted in the deployment and development of Telematics services for Verizon Wireless and other carriers.

After Verizon Wireless, Joe worked as an IT Support Specialist at Envision, where they provided IT and network support and conducted security audits. Joe then joined Monmouth Telecom as a NOC Technician, where they provided support for CLEC/ILEC based services and monitored voice and data services.

Joe later joined Commvault as a Technical Support Engineer, where they provided frontline customer support for Simpana data management software. Joe documented and resolved customer support requests through phone, live chat, and email.

In 2016, Joe started working at Spectrotel as a Network Operations Center Technician, although no end date is currently provided for this role.

Throughout their career, Joe has demonstrated technical expertise, customer support skills, and a strong understanding of network and telecommunications systems.

Joe R. obtained an Associate of Arts and Sciences (AAS) degree in Computer and Information Sciences and Support Services from the State University of New York College of Agriculture and Technology at Morrisville between 2002 and 2004. Following this, they pursued a Bachelor's degree in Network and System Administration/Administrator from the same institution from 2004 to 2006.