Michael Stahlschmidt has extensive experience in customer service and revenue assurance, currently serving as Manager of Billing Assurance Special Projects at Spectrum since September 2017, after holding the position of Supervisor in Revenue Assurance. Prior to that, Michael worked at Charter Communications from 2006 to 2016, progressing from Lead to Supervisor in Customer Service (Technical Support), and eventually to Representative in a call center environment, where responsibilities included oversight of customer service operations and staffing management. Earlier in career, Michael was a Workforce Management Specialist at Express Scripts from 2004 to 2006, focusing on data analysis and compliance with corporate standards.
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