Richard R Brooks

Richard R. Brooks serves as Vice President of Customer Solutions at Charter Communications, where a focus on developing leaders and enhancing team performance has driven operational success since October 2004. Prior roles at Charter include Director of Retention, where a call center transformation led to high customer retention rates, and Director of Billing Customer Support, overseeing significant operational facilities. Experience also includes building workforce management teams using Lean Six Sigma principles and managing customer operations at an enterprise level. Prior to Charter, Richard held various leadership roles at Sykes, emphasizing workforce management and account implementation. Education includes studies at Kansas State University, New Orleans Baptist Theological Seminary, and Fort Hays State University, with ongoing pursuit of a degree at Southern New Hampshire University.