Nathan Smith

Nathan Smith is an experienced Customer Experience Consultant with over a decade in the financial services industry and more than five years focused on communication software solutions for international clients. Currently serving as Director of CX Modernization at Waterfield Tech, Nathan previously held senior roles at companies including C1, where they designed cloud-based Genesys solutions for call centers. Nathan's earlier experience includes positions at Wells Fargo Bank and Lincoln Financial Group, contributing to their proficiency in team building, project management, and organizational behavior. They hold a BA in Management and Marketing from Indiana Wesleyan University, which they completed in 2002.