Okello Carter

Okello Carter has a diverse work experience spanning various industries and roles. Okello'smost recent position was as an Enterprise Customer Success Manager at Spekit, starting in May 2023. Prior to that, they worked at Appcues, holding multiple roles from 2018 to 2023, including Director of Customer Success, Senior Manager, Customer Success, Customer Success Team Lead, and Customer Success Manager.

Before joining Appcues, Okello was a Partner Success Manager at BetterLesson, an edtech startup, from 2015 to 2018. In this role, they focused on driving partner satisfaction by understanding their needs, building trust, and maintaining strong relationships.

Prior to that, Okello was a Match Support Specialist at Big Brothers Big Sisters of Massachusetts Bay from 2014 to 2015. In this role, they managed agency partnerships for mentoring programs and organized special events for program participants.

From 2013 to 2014, Okello worked as an Education Programs Associate at Discovering Justice, where they organized courthouse field trips and facilitated teacher professional development.

Okello also worked as a Summer Tennis and Reading Program Site Leader/Reading Coordinator at Tenacity in 2013 and as a Corps Member at City Year from 2012 to 2013.

In addition, Okello gained research experience as a Research Assistant at the Charles Hamilton Houston Institute for Race and Justice in 2012, supporting research efforts and assisting with website maintenance.

Okello's work experience started at Boston College Information Technology Services in 2009, where they held roles as a Training and Communications Student Technology Specialist from 2010 to 2012 and as a Lead Student Technology Specialist from 2009 to 2012. In these positions, they maintained the ITS Help website, delivered presentations on technology services, created instructional materials, and updated monthly bulletins.

Okello Carter attended Boston College from 2008 to 2012, where they earned a Bachelor of Arts degree in History.