Aime Terence

Aime Terence has worked as a Customer Care Representative for MTN Rwanda. The start and end dates for this role are not provided. Aime Terence currently works as a Direct Sales Agent for SPENN Rwanda, starting in August 2020. No end date is given for this role.

Aime Terence is currently pursuing a bachelor's degree in Law at the University of Kigali from 2020 to 2023. In addition to their academic pursuits, they have also obtained various certifications in the field of customer service and conversational design. These certifications include "Contact Center AI: Conversational Design Fundamentals," "Customer Service Fundamentals," and "Virtual Agent Development in Dialogflow ES for Software Devs," which were obtained from Coursera in September 2022. In December 2021, they also received a "certificate of training completion" from iSON Xperiences Ltd - Leading Global CX Management Company.