SPH Analytics (SPH) offers the leading healthcare measurement and analytics platform for consumer experience and engagement.  Leveraging a foundation of 35 years of healthcare consumer experience data and behavioral patterns, SPH deploys an analytical and predictive approach to measure and report the consumer experience, understand root causes to drive quality improvement and create blueprints for who, how, and when to engage consumers for optimal outcomes.  

As the top-ranked patient satisfaction measurement firm for health plans by Modern Healthcare, SPH is the recognized leader in the industry and the only company certified to conduct all CMS- and NCQA-mandated experience surveys.  SPH serves health plan and provider clients in all 50 states, reaches out to 92 million consumers annually, and aggregates data into proprietary benchmarks that represent 70%+ of the U.S. payer market.  Corporate headquarters are in metro Atlanta.  SPH Analytics is a portfolio company of the $3 billion Symphony Technology Group.  For more information, call 1-866-460-5681 or visit SPHAnalytics.com.

Health Care

Information Technology

SPH Analytics, a Press Ganey Solution

SPH Analytics, a Press Ganey Solution's headquarters in Alpharetta, GA, United States

This department manages and supports the organization's technology infrastructure and systems.

The Leadership Team at SPH Analytics drives strategic initiatives and innovation across the organization, guiding the development of cutting-edge healthcare measurement and analytics solutions. Comprising key executives from various divisions, the team collaborates to enhance consumer experience, foster strategic partnerships, and ensure alignment with industry standards and client needs. Their collective expertise shapes the company’s vision, propelling SPH to maintain its leadership in patient satisfaction and engagement analytics.

Leadership Team

The Quality Assurance and Data Analysis team at SPH Analytics is responsible for ensuring the integrity and accuracy of healthcare measurement data while implementing robust quality assurance processes. They analyze consumer experience data to identify patterns and insights, collaborating across departments to enhance system reliability and support data-driven decisions. By leveraging their expertise, the team plays a crucial role in improving patient engagement outcomes and maintaining SPH's leadership in the healthcare analytics space.

Quality Assurance and Data Analysis

The Data Management and Analytics team at SPH Analytics is responsible for managing and analyzing vast healthcare consumer data to derive actionable insights and support quality improvement initiatives. This team employs advanced data management techniques and analytical methodologies, leveraging their expertise in business intelligence and research analysis to develop predictive models and benchmarks that facilitate optimal consumer engagement strategies for health plans and providers. Their work empowers clients to enhance patient satisfaction and drive meaningful outcomes across the healthcare landscape.

Data Management and Analytics

The Analytics and Innovation team at SPH Analytics focuses on leveraging advanced data analytics and innovative methodologies to enhance consumer engagement and satisfaction within the healthcare landscape. This team collaborates with clients to uncover insights from consumer experience data, driving quality improvement initiatives and informing strategic decisions. By developing predictive models and benchmarks, they empower health plans and providers to effectively engage with consumers and optimize outcomes.

Analytics and Innovation

The Business Development and Strategic Partnerships team at SPH Analytics focuses on forging and nurturing relationships with healthcare providers and organizations to expand the company’s reach and influence in the market. By identifying strategic opportunities and collaborative ventures, this team enhances SPH's capabilities in delivering exceptional consumer experience analytics, ultimately driving growth and innovation within the healthcare sector. Their efforts ensure that SPH remains at the forefront of patient satisfaction measurement, enabling clients to achieve optimal engagement and outcomes.

Business Development and Strategic Partnerships

The Development and Project Management team at SPH Analytics is responsible for overseeing the implementation and enhancement of the analytics platform that supports healthcare consumer experience measurement. This team coordinates cross-functional projects, drives application development, and ensures timely delivery of solutions that leverage consumer data to improve patient satisfaction outcomes. By aligning project goals with strategic objectives, they enable SPH to maintain its leadership position in the healthcare measurement industry.

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Other teams

Leadership Team

Quality Assurance and Data Analysis

Data Management and Analytics

Analytics and Innovation

Business Development and Strategic Partnerships

Development and Project Management