Mike Guacci

Mike Guacci is currently a Product Operations Manager at Spiral. Prior to that, they worked as an Executive Relations SDS at Amazon from September 2020 to December 2021. In this role, they were responsible for investigating and compiling detailed reports for Amazon Executives, as well as establishing solutions for complex customer service issues. From April 2019 to September 2020, Mike worked as an Operations Analyst for Amazon Logistics. In this role, they were responsible for resolving complex retail issues escalated to CEO, VP, and directors. Prior to that, they worked as a Quality Analyst Admin from November 2017 to October 2018, where they were responsible for contact audits for virtual customer service. Mike also worked as a Sr. Business Enterprise Specialist from October 2014 to November 2017 and as a Technical Support Specialist at Xerox from March 2014 to October 2014.