Charles Krone currently serves as a Customer Success Engineer at Spire, commencing the role in October 2023, specializing in customer interactions with satellite missions. Prior to this, Charles held positions at Aprimo from May 2013 to October 2023, where responsibilities as a Senior Application Support Analyst and Application Support Analyst involved managing customer expectations, advocating for customers within product management, and ensuring timely resolution of inquiries. Experience also includes a role as a Customer Support Analyst at Blackbaud and a technical specialist/customer support position at The Sound Organisation/NAIM, Inc/Audiophile Systems, focusing on high-end electronics and technical services. Charles's earlier career includes service in the United States Air Force, where duties involved public relations, music performance, and audio engineering, complementing a strong educational background with a Master of Space Operations from Embry-Riddle Aeronautical University and a Bachelor of Music from Indiana University Bloomington.
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