Mitzi Fields

Mitzi Fields has extensive experience in the airline and aviation industry, currently serving as Manager of Guest Care Process Optimization at Spirit Airlines since July 2017. Fields has demonstrated a strong track record of enhancing revenue and efficiency through the introduction of innovative technologies and process optimizations. Previous roles include Training and Quality Manager and Compliance Manager at Spirit Airlines, where Fields successfully launched contact centers, revamped quality audit processes, and improved accessibility for travelers with mobility impairments. Mitzi's career began at Maverick Aviation Group, rising from Assistant Operations Manager to Compliance Supervisor, notable for facilitating significant fleet growth and managing large-scale events. Early experience includes a position as Front Desk Agent at Hilton Grand Vacations. Mitzi Fields holds a Master's degree and a Bachelor's degree in History from Florida State University.