Melissa Frownfelter

As a member of the executive cabinet, the chief operating officer (COO) oversees the strategic planning, operations, external relations, and clinical and maintenance functions of the agency. As COO, Melissa is responsible for ensuring those we serve to receive the highest quality health and human services by visioning, exploring, recommending, and implementing high-quality care and services. She implements strategies to achieve the goals set forth in the agency’s annual operating plan and ensures compliance with all operating standards, procedures, and regulations across all service lines.

Melissa provides strategic leadership to the life plan communities, clinical excellence team, facilities management, and sales and marketing team. She works closely with the Office of Philanthropy to ensure philanthropic goals for each service line are adequately established. Melissa also performs additional duties at the bequest of the President/CEO, including representing the agency in the greater community throughout the service area; attending board of directors and advisory committee meetings, and keeping the President/CEO informed of any situations or developments that could affect the agency.