Andrew Stefanik

Andrew Stefanik has a diverse work experience spanning over several industries and roles. Andrew is currently working at Splash as a Team Lead in Technical Account Management. Prior to this, they served as a Technical Account Manager II at Splash.

Before joining Splash, Andrew worked at LivePerson as a Technical Account Manager, where they provided consulting, support, and resolved technical issues for customers. Their responsibilities involved understanding open APIs, SDKs, and custom programming.

Andrew also gained experience at CC Communications as a Technical Support Manager, where they maintained Microsoft Azure App Services, VMs, backups, and SQL databases. Additionally, they handled custom web development using various CMS platforms, reduced support tickets by creating technical documentation, and managed client DNS.

Earlier in their career, Andrew worked at Woz U - Education. Reprogrammed as a Student Support Coordinator and Technical Writer. In this role, they collaborated with peers to develop high availability solutions for applications and performed software debugging and modification.

Furthermore, Andrew served as a Department Manager at Publix Super Markets, where they focused on meeting KPIs, implementing strategies to increase profitability, and mentoring a talented team of employees. Prior to that, they worked as an Assistant Department Manager at Albertsons, where they worked closely with the Department Manager to achieve overall success, handled guest concerns, and ensured quality product preparation.

Overall, Andrew Stefanik's work experience includes technical account management, customer support, technical writing, web development, team leadership, and departmental management.

Andrew Stefanik attended Penn State University from 2018 to 2021. Andrew obtained certifications including the Jira Fundamentals Badge from Atlassian and the Level 2: Excel Yellow Belt from McGraw-Hill - SIMnet in 2021. In 2023, they also obtained the Professional Scrum Master™ I (PSM I) certification from Scrum.org.