Mike McDermott

Mike McDermott is a seasoned Customer Success Engineer at Splash since August 2021, bringing extensive expertise in software functionality and integrations within CRM and Marketing Automation Platforms. Demonstrating strong problem-solving skills, Mike excels in addressing customer needs, coordinating support services, and enhancing operational statuses for key accounts. Previously, Mike held various roles at LivePerson, SumTotal Systems, and the University of Florida, where responsibilities included managing technical account requests, leading technical support teams, and ensuring effective communication during issue resolution. Mike holds a Master's Degree in Information Technology from Virginia Tech, a Bachelor's Degree in Management Information Systems and Business Analytics from Colorado State University, and an Associate of Arts in Computer Science from Santa Fe College.