Arshdeep Singh

Arshdeep Singh is an experienced professional in customer operations and support, currently serving as an Assistant Manager at SplashLearn since June 2021. In this role, Arshdeep monitors customer health to identify churn and ensures customer satisfaction through various audits and management of the Operations team. Responsibilities include tracking key performance indicators, developing standard operating procedures, and conducting training needs assessments for Account Managers. Prior to this, Arshdeep held positions at Teleperformance, WNS Global Services, and Concentrix, where duties involved direct customer interaction and issue resolution. Arshdeep holds a Bachelor's degree in Commerce from Delhi University, earned in 2016. Proficiency in tools such as Zendesk, Salesforce, and JIRA is also part of Arshdeep's skill set.