Werner Cruz is a seasoned technical support professional with extensive experience in the technology sector, currently serving as a Technical Support Engineer at Splashtop Inc. since October 2022 and at Netreo since July 2021. Previously, Werner held positions including Senior Technical Support Engineer at Automation Anywhere, Escalations Support Engineer at Cisco, and Technical Support Engineer Tier III at SnapLogic, among others. Notable contributions include serving as a primary escalation point for Cisco's digital signage product used by prominent clients and contributing to the creation of customer self-help resources at Parametric Technology Corporation. Werner's background also encompasses roles in systems support and desktop support, showcasing a comprehensive skill set in hardware and software support, network management, and customer service. Werner holds a degree in Agricultural Engineering, Agronomy from Escuela Nacional Central De Agricultura and attended ITT Technical Institute.
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