Sarah Schroeter

Customer Support Manager at Spoonflower

Sarah Schroeter is an experienced professional in customer support and team management, currently serving as the Customer Support Manager at Spoonflower since May 2017. With a strong focus on efficiency and data-driven decision-making, Sarah has successfully implemented AI solutions for live chat and led various teams in supporting the Spoonflower brand across multiple third-party marketplaces. Prior to Spoonflower, a diverse career at ReverbNation included roles in artist support and technical assistance, working with high-profile clients. Additional experience encompasses e-commerce management, social media and marketing strategy, and customer service across several organizations. Sarah holds education from the University of North Carolina at Greensboro and North Carolina State University.

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Spoonflower

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Spoonflower’s mission is to inspire individuals to make, buy and sell unique products built around color and pattern. Our e-commerce website makes it possible for individuals to create, sell, and shop for unique fabrics, wallpaper and home decor, such as bedding and table linens. Many of the designers who use Spoonflower to create products also use it to sell their artwork, making Spoonflower the world’s largest marketplace of surface designs. The community of designers and shoppers who make up Spoonflower is central to what we do. Our goal is to continue to expand the reach of Spoonflower’s services internationally, and, more generally, to expand the opportunities available for individuals to express themselves through color, pattern and personalization. At Spoonflower, creativity, customer-focus, resourcefulness, authenticity, fun and trust are the core values of our workplace. Our team is full of creative, multitalented individuals who embody -- like our customers -- a DIY ethic and an embrace of hard work. We offer team members competitive benefits, support of continuing education, the chance to learn new skills and to move within the company, and a dynamic and flexible company culture.


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51-200

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