Emma Harrick

Emma Harrick is a seasoned professional in customer success management with extensive experience across various industries, particularly in technology and media. Currently serving as the Customer Platforms Manager at Sportsbet since May 2025, Emma previously held the position of Head of Customer Success at Zipline.io, where responsibilities included managing the Customer Success team and ensuring overall business success. At Mutinex, Emma was instrumental in building the customer success department from the ground up, implementing comprehensive programs, and identifying growth opportunities. Prior roles at Thomson Reuters involved pioneering customer success initiatives in the Australian market, while earlier experiences included client management and sales support at BGL Corporate Solutions and administrative roles at Brighton Secondary School and other establishments. Emma holds a Bachelor of Arts degree from Swinburne University of Technology, with a focus on media, sociology, and philosophy.