Allison Leahy

Allison Leahy serves as the Director of Customer Service Operations at Spotify, where responsibilities include leading global customer service teams, enhancing service quality, and driving strategic planning. Previously, Allison held the position of Associate Director for Social Care and Community at Spotify, achieving high customer support quality and spearheading significant increases in engagement. In addition to roles at Spotify, Allison contributes as an advisor for both the SAP Community Advisory Board and the Khoros Advisory Board, providing strategic insights to optimize services. Prior to Spotify, Allison served in various capacities at Fitbit, where notable achievements included scaling community support operations and increasing user engagement significantly. Allison's career began at Ning and includes experience in operations and content creation within e-commerce and environmental design sectors. Educational qualifications include a BA in English from Vassar College.