James Garais is a Senior Manager at Spotify, where they lead the Skyline team responsible for global social media and customer experience operations. With a background that includes roles such as Senior Associate in Social Media Content and Specialist in Quality Assurance and Process, James has consistently focused on optimizing customer support and enhancing operational efficiency. Prior to Spotify, they served as an Assistant Shift Manager at Domino's and a Twitter Associate at HYF Recruitment, pioneering customer support experiences. James holds a Bachelor of Science in Psychology and Criminology from Anglia Ruskin University.
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