Nicki Williams is a seasoned professional with extensive experience in client relations and support services within the healthcare technology sector. Currently serving as a Client Executive at Spotlight since September 2021, Nicki previously held various leadership roles at Cerner Corporation from April 2006 to September 2021, culminating in the position of Sr. Manager, Support Services. In this role, Nicki was responsible for support operations for over 20 clients, overseeing team performance, engaging with executive leadership on escalated issues, and delivering strategic reviews. Additional experience encompasses mentoring future leaders, managing client advocacy programs, and executing sales strategies, all aimed at strengthening client relationships and enhancing service delivery. Nicki holds a Bachelor of Science degree in Marketing and Advertising from Northwest Missouri State University.
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