Faraz Ahmed

Faraz Ahmed is a skilled professional with extensive experience in customer support and technical assistance. Currently serving as a Senior Product Support Specialist at SpotMe since August 2021, Faraz has previously held roles at UserTesting as a Customer Support & Product Expert and at Klaviyo as a Customer and Technical Support Associate. Faraz's expertise includes troubleshooting issues related to platforms, creating internal documentation, and enhancing client engagement through various communication channels such as Zendesk, email, chat, and Zoom. Faraz began a career in customer operations at Jetty, focusing on transforming customers into brand advocates. Faraz holds a Bachelor's degree in Communication from Wake Forest University, completed in 2017.