Jessica Goncalves

Jessica Goncalves is an experienced professional in implementation management with a focus on client satisfaction and operational excellence. Currently serving as an Enterprise Implementation Manager at Spotnana since August 2023, Jessica previously held multiple roles at Gloat, including Manager of Implementation and Regional Implementation Manager Lead, where responsibilities included mastering product features and consulting on best practices. Jessica’s background also includes significant experience at Virgin Pulse, where project management entailed overseeing new customer implementations and platform migrations while ensuring high client satisfaction. Prior to Virgin Pulse, Jessica spent ten years as General Manager at BodyScapes Fitness, managing a staff of 25 and leading customer service initiatives. Educational credentials include a Bachelor of Science in Physical Education from Plymouth State University.