Erica S.

Erica S. currently serves as the Lead of Customer Communications at Spring Health, a position held since April 2024. Previously, Erica held the role of Lead, Customer Experience Communications & Strategy at Benchling, where responsibilities included developing a comprehensive omni-channel customer engagement strategy and executing operational communications. Erica's experience also includes managing customer success projects at Xplor Technologies, serving as a Senior Allocation Analyst at The TJX Companies, and performing communications consulting for John Hancock Financial Services. Erica holds a Bachelor's Degree in Psychology and Marketing from Northeastern University.