Emily Truax

Emily Truax has a diverse work experience spanning multiple roles and industries. Emily started their career at Boston University, where they held various positions in social media and public relations. As an Assistant Director of Social Media, they oversaw the university's core social media accounts and managed a network of social media communicators. Emily also served as a Digital Engagement Associate, where they managed daily social media postings and engaged with the audience. Additionally, they worked as a Public Relations Associate and Intern, where they contributed to blog posts, analytics reports, and crisis communications efforts.

In 2019, Emily joined Sprinklr, a Unified-CXM platform for enterprises. Emily began as an Enterprise Customer Success Manager, responsible for the long-term success of Sprinklr's enterprise customers. Emily then moved on to become a Senior Success Manager, where they worked closely with global strategic accounts. In this role, they helped some of Sprinklr's largest customers optimize their use of the platform and improve performance. Following this, they were promoted to an Area Director of Customer Success, leading a team of success managers focused on revenue growth, risk mitigation, and customer experience. Currently, Emily holds the position of Regional Director of Customer Success, Global Strategic Accounts at Sprinklr.

Emily's work experience showcases their expertise in customer success, enterprise management, social media, and public relations.

Emily Truax obtained their Bachelor's Degree from Boston University, majoring in Communication and minoring in History. Emily later pursued higher education and completed their Master of Business Administration (M.B.A.) from the Questrom School of Business at Boston University, specializing in Business Administration and Management.