James McNally is a Customer Success leader with extensive experience in managing complex, multi-workstream initiatives within the enterprise SaaS and AI-enabled operations sectors. They have held key roles at companies such as Sprinklr, where they lead SaaS implementations and optimize programs for large enterprise clients. Previous positions include Director of Digital Strategy at TDT and Senior Strategist at Fuzz Productions, where they developed strategic roadmaps and managed digital campaigns. James earned their Bachelor of Science in International Relations from Portland State University and furthered their studies at the University of Massachusetts, Amherst, obtaining a BA in the same field.
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