Johann M possesses diverse expertise in credit analysis, user experience design, and research within the technology and service industries. Experience includes roles as a Credit Analyst and Customer Experience representative at Upstart, where responsibilities involved verifying loan applications and assisting users. Subsequent positions include UX Designer at Bloc, Product Designer at Johann Merto Design, and UX Researcher roles at AppGrooves and Spruce, where Johann M established research processes and conducted extensive user-centered research to enhance product design. Currently, as a UX Researcher at Sprinklr, Johann M focuses on translating user needs into efficient AI solutions for B2B software. Johann M holds a Bachelor's degree in Kinesiology and Exercise Science from San Francisco State University.
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