Shashank Shekhar Singh is an experienced technology and business professional with a strong background in project management and digital transformation. Currently serving as Associate Director AI in R&D at Sprinklr since May 2021, Shashank focuses on enhancing customer experience management through an omnichannel strategy, overseeing SaaS implementations, and consulting clients on digital transformation journeys. Previously, Shashank worked at Cisco as a Customer Project Manager from July 2015 to May 2021, leading various software development projects and utilizing Agile and Waterfall methodologies. Shashank's early career includes a role as Senior Systems Engineer at Infosys, where expertise in web development and Java technologies was cultivated. Shashank holds an MBA in IT and Business Development from the Institute of Management Technology, Ghaziabad, and a Bachelor of Technology in Electronics and Communication from JSS Academy of Technical Education, Noida.
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