Vikrant Y. is an experienced professional in the IT and software engineering domain, currently serving as a Collaboration Engineer Lead at Sprinklr since December 2023. Prior to this role, Vikrant held positions as an Atlassian Engineer at VMware and Module Lead at Mercer, where responsibilities included managing JIRA and Confluence instances and providing user training. In addition, Vikrant has a background as a Senior Software Engineer, focusing on ensuring the functionality and availability of JIRA and Confluence services, and has worked with product teams to align tools with their processes. Previous experience includes an IT Engineer position at Publicis Sapient, managing IT services and providing support under the ITIL framework, and a System Engineer role at Nityo Infotech, offering IT support to GE India. Vikrant holds an Engineer’s Degree in Electrical, Electronics, and Communications Engineering from Kurukshetra University, completed in 2014.
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