Leela Santosh Kumar

Leela Santosh Kumar is an experienced Customer Success Manager with a strong background in managing high-value enterprise clients across various industries such as E-commerce, Travel, and edTech in the IMEA region. Currently at Sprinto since January 2023, Leela drives customer onboarding, product adoption, and retention while creating strategic success plans. Previously, Leela served as a Partner Success Manager at Firework and as a Customer Success Manager at MoEngage Inc., with responsibilities including relationship management, upselling opportunities, and mentoring team members. Prior experience at Capillary Technologies involved leading account teams, managing loyalty solutions for major retailers, and employing data-driven strategies to enhance customer success. Leela holds a Bachelor's degree in Chemical Engineering from the Birla Institute of Technology and Science, Pilani, awarded in 2016.