Sprout Social
Claudia Manzone O'Sullivan currently serves as the Head of International Customer Support for EMEA and APAC at Sprout Social, Inc., where leadership of operations involves managing a team of four managers and over fifty individual contributors, achieving a team growth of 52%. Previously, Claudia held positions at ActiveCampaign as EMEA Regional Manager for Customer Experience and at Slack Technologies as Manager of EMEA Customer Experience, focusing on team performance and user support. Prior experience includes a role at Facebook as Vendor Ops Manager, leading a significant contractor management initiative, and a history in communication and new media education, including lecturing at various universities. Claudia holds a Coaching for Performance Diploma from Dublin Business School, a Master in New Media from Politecnico di Milano, and a Master’s Degree in Communication and Media Studies from Università degli Studi di Torino.
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Sprout Social
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Sprout Social offers deep social media listening and analytics, social management, customer care and advocacy solutions to more than 25,000 brands and agencies worldwide. Sprout’s unified platform integrates the power of social throughout every aspect of a business and enables social leaders at every level to extract valuable data and insights that drive their business forward.