Jessica Charlanie

Jessica Charlanie is an experienced professional with a diverse background in customer support and leadership roles. Currently serving as Team Lead and Quality Assurance at Sprout Social, Inc., Jessica conducts QA reviews, provides real-time feedback, and supports the development of Support Specialists. Previous roles include Subject Matter Expert for WhatsApp Payments at Accenture and Customer Support Agent for Meta, where Jessica managed case queues and provided user support efficiently. Alongside a successful customer service career, Jessica has a strong educational foundation with an MBA in Leadership and Team Management and degrees in Business Administration and Marketing. Jessica also has experience in roles ranging from administrative intern to waitress, showcasing a breadth of transferable skills across different industries.