Laurel G.

Laurel G. currently serves as a Customer Success Manager, Major at Sprout Social, Inc., since October 2025. Prior to this role, Laurel held the position of Senior Customer Success Manager at Haiilo from March 2022 to October 2025, managing a portfolio of 35 enterprise SaaS clients and achieving 132% of Annual Contract Value on customer retention in FY 2024. Laurel's career began as a Customer Success Specialist at RocketLevel, where responsibilities included onboarding over 50 clients and enhancing client retention, followed by a position as Account Relationship Manager at PlayStation, overseeing a territory of 100+ retail accounts. Laurel holds a Bachelor of Arts in Journalism from Texas A&M University.