Sprout Social
Mary Melanie Nebres is an accomplished professional with extensive experience in customer success and IT solutions. Currently serving as Customer Success Manager at Sprout Social, Inc. since April 2021, roles have included Senior Customer Success Manager for Onboarding and Customer Success Manager. Prior experience includes a position at EMAPTA as Customer Success Manager, where effective client solution maximization was emphasized. A significant tenure at IBM saw Mary serving as an IT Specialist and Systems Analyst, providing critical support and managing system change requests. Previous roles at Aegis PeopleSupport Philippines Inc. encompassed various management and analytical positions, with a focus on IT operations for major clients. Early in career at NEXTEL Communications Inc., Mary contributed as Systems Analyst and Help Desk Specialist, rounding out a robust background in customer relations, IT systems, and project management. Educational background includes a degree from Ateneo de Manila University.
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Sprout Social
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Sprout Social offers deep social media listening and analytics, social management, customer care and advocacy solutions to more than 25,000 brands and agencies worldwide. Sprout’s unified platform integrates the power of social throughout every aspect of a business and enables social leaders at every level to extract valuable data and insights that drive their business forward.