Rishad Ahmed

Rishad Ahmed is a skilled support analyst currently employed at Squarepoint Capital since July 2022, with prior experience as an IT support analyst at Morningstar from July 2019 to July 2022, where responsibilities included managing JIRA and HelpScout ticket queues for 300 users and handling user administration through Active Directory and PowerShell. Earlier roles include support engineer at Millennium Management, addressing technical issues with video conferencing systems, and help desk supervisor and consultant at the University at Buffalo, where Rishad managed ticket volumes and enhanced customer satisfaction. Additionally, Rishad served as a data analyst intern for the State of NY Metropolitan Transportation Authority, contributing to data organization and web app production. Rishad holds a Bachelor's Degree in Business Administration with a concentration in Management Information Systems from the University at Buffalo.