Jentry Jibben is a seasoned product support and quality assurance professional with extensive experience at Squarespace since January 2018, currently serving as Product Support Lead for Domain Registrar and previously for Bio Sites and Unfold. Responsibilities include overseeing strategic support projects, refining QA processes, and enhancing collaboration across engineering teams. Prior roles have encompassed customer support and quality assurance in various companies such as Simple Finance, Operator, and Apple, showcasing a strong skill set in customer relations, technical inquiries, and training new advisors. Jentry also holds multiple certifications, including a Google Certification in Project Management and an Associate's degree in Web Design & Development.
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