Jessica O'Connell is an accomplished professional with extensive experience in customer support and operations management. Currently serving as Vice President of Customer Support at Squarespace since February 2017, Jessica previously held senior roles at Kaiser Permanente, including Senior Director of Contact Center Services, and at Capital One as Director of Contact Center Channels Strategy and Support. Jessica's earlier career includes significant positions at HSBC, where Jessica was Vice President of Alternative Contacts Management & Operations Strategy. Jessica O'Connell holds a BA in English Literature from the University of Oregon and an MBA from Portland State University.
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