Susan Prokopik

Susan Prokopik (Brantley) is an experienced Customer Support Manager at Squarespace, with a background in team leadership and performance evaluation. Since November 2016, Susan has developed key employee development initiatives and managed a team of 10-12 direct reports. Prior to Squarespace, Susan worked at PayPal from June 2010 to July 2016, where roles included Business Process Leader and Customer Support Leader, achieving significant improvements in operational efficiency and receiving recognition such as the Gold Envelope award. Earlier experience includes serving as an Office Administrator at Affiliated Orthopedic Specialists, following a Bachelor of Business Administration degree from Arizona State University.