Johnnie Walker has extensive experience in IT service management, currently serving as the Head of IT Service Management at SS&C Technologies since February 2019, where leadership involves process engineering and oversight of key functional areas across APAC and EMEA. Previously, Johnnie held the position of Head of IT Service Transition at DST Systems, managing service transitions for leading financial brands, and served as Senior IT Service Manager at International Financial Data Services, overseeing relationships with a large customer base. Johnnie's career includes various roles at organizations like Northern Trust Corporation and Cofunds, along with a foundation in technology and communications from the University of East London and several professional certifications in ITIL and ServiceNow.
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