Tzuyin Chen

TZUYIN CHEN is a Service Designer currently employed at SSE plc, focusing on improving customer journeys by diverting non-digital traffic to digital channels. Previous experience includes a role as Teaching Assistant at the University of the Arts London, where lectures were delivered to 40 students on clustering and filtering insights from research. TZUYIN also worked as a Service Designer at isITethical, developing an ethical toolkit that significantly reduced workshop time costs. Earlier positions include 2D 3D Engineer at Bright Future Homeland Security Co., Ltd., where 3D models were created and relationships with public sectors were managed, and Visual UI Designer at 醫聯網, enhancing medical content engagement through graphic design. TZUYIN's educational background includes a Master's degree in Service Design from the University of the Arts London and another Master's degree in Industrial and Product Design from National Cheng Kung University.