Emily Cooper

Emily Cooper is a Customer Experience Executive at St Austell Brewery since May 2023, focusing on enhancing customer satisfaction through effective service strategies. Prior experience includes serving as a Sales and Retentions Advisor at British Telecom from March 2020 to March 2023, where Emily worked on customer retention and account value. Additionally, a background in customer service was built at Lloyds Banking Group as a Customer Service Advisor and at SA Brain and Company Ltd as a Team Lead, showcasing a progression from waitressing to leadership in hospitality. Earlier roles included a Service Desk Agent at Homeba, Healthcare Assistant at Ramsay Health Care, and an Apprentice at Cornwall Partnership NHS Foundation Trust, highlighting a diverse skill set in customer interaction and healthcare. Emily holds a BSc in Business Administration and Management from The Open University and completed an Access to Nursing program at The Cornwall College Group.