Liz Thomas

Liz Thomas is a seasoned service designer and UX consultant with extensive experience across various sectors, including integrated offender management, insurance, and food & beverage. Currently serving as a Senior Service Designer / Service Manager at St Giles since June 2023, Liz leads a program that enhances multi-agency services for individuals on probation in partnership with MOPAC and London Probation - HMPPS. Prior roles include Lead User Researcher at Digital Catapult, Senior UX Consultant at Inviqa, and Senior UX Researcher & Designer at ekino London, where Liz focused on service design leadership, user research, and enhancing client engagement strategies. Liz's background also encompasses freelance consulting and early career positions in product and service design, complemented by a BA(Hons) in Illustration from the University of the West of England.