St Giles
Liz Thomas is a seasoned service designer and UX consultant with extensive experience across various sectors, including integrated offender management, insurance, and food & beverage. Currently serving as a Senior Service Designer / Service Manager at St Giles since June 2023, Liz leads a program that enhances multi-agency services for individuals on probation in partnership with MOPAC and London Probation - HMPPS. Prior roles include Lead User Researcher at Digital Catapult, Senior UX Consultant at Inviqa, and Senior UX Researcher & Designer at ekino London, where Liz focused on service design leadership, user research, and enhancing client engagement strategies. Liz's background also encompasses freelance consulting and early career positions in product and service design, complemented by a BA(Hons) in Illustration from the University of the West of England.
St Giles
St Giles is an award-winning charity using expertise and lived experiences to empower people who are not getting the help they need, held back by poverty, exploited, abused, dealing with mental health problems, caught up in crime or a combination of these issues. We enable people to overcome adversity through peer-based social action. The services we provide for 25,000 people each year cover help for vulnerable young people involved in or at risk of criminal exploitation, services helping adults and young people facing unemployment and poverty, help for vulnerable women and their families, prison and community-based support for people in the criminal justice system and specialist support for adults facing complex barriers. Many of our employees have been in the same circumstances and use their experiences to inspire and support those living through it right now. Being helped by someone who has ‘been there’ is powerful and underpins all of our projects.