St John Ambulance Cymru
Jacob Rees is an experienced professional with a strong background in customer service and team leadership. Currently serving as a Customer Sales Advisor Team Leader at St John Ambulance Cymru since September 2022, Jacob leads a team of advisors and receptionists, focusing on best practices, performance management, and customer complaints. Previous roles include Customer Sales Advisor, Kitchen Assistant, and Retail Assistant across various companies, emphasizing excellent customer service, stock management, and effective communication. Academic credentials include a Bachelor of Science in Business Management (Entrepreneurship) from Swansea University, supplemented by diplomas in Business Management, Sport Coaching, and Creative Media.
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St John Ambulance Cymru
Our vision for people to get the first aid they need anytime, anywhere In a crisis, it's vital that first aid is delivered with confidence. As Wales' leading first aid charity, treating thousands of people each year, we have a wealth of first-hand experience in dealing with emergencies. We teach young people in schools and through our youth programmes. We teach employees for their workplace, and we teach people in the community. Some become St John Ambulance Cymru volunteers, providing first aid at events, acting as first responders to NHS emergency calls in the community, or supporting their local ambulance service. As the nation’s leading first aid charity, we teach more people first aid than any other organisation; even so, 80% of people don't even have basic first aid knowledge.