St. Lawrence Health
Rhea McDonald's work experience includes positions such as Instructor, Healthcare Clerical at St. Lawrence-Lewis BOCES, System Director, Patient Access Services at St. Lawrence Health, Director of Patient Access and Director of Program Integration at Canton-Potsdam Hospital, Clinic Coder at Canton Potsdam Hospital, and Office Manager at Women's Room OB/GYN. Throughout their career, they have managed healthcare administrative tasks, supervised staff, implemented EMR systems, and contributed to clinical transformations and process improvements.
Rhea McDonald completed their education at SUNY Canton, where they obtained a Bachelor's of Technology degree in Health/Health Care Administration/Management. Rhea later pursued a Master's degree in the same field at the University of Phoenix, which they will complete in 2023. Rhea also holds additional certifications, including a Certified Healthcare Access Manager (CHAM) from the National Association of Healthcare Access Management (NAHAM) and HFMA's Certified Revenue Cycle Representative (CRCR) from the Healthcare Financial Management Association (HFMA), both obtained in 2023.
St. Lawrence Health
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St. Lawrence Health (SLH) was established in December 2013 with the mission to improve health and to expand access through coordination and integration of services. Canton-Potsdam Hospital, Potsdam; Gouverneur Hospital, Gouverneur; and Massena Hospital, Massena, operate under the umbrella of St. Lawrence Health. SLH became an affiliate of Rochester Regional Health (RRH) in January 2021. RRH is an internationally recognized integrated health services organization, and its industry distinctions include year-after-year Healthgrades awards, America’s 50 Best Hospitals™, multiple Magnet® Awards for nursing excellence, and the greatest number of Beacon Awards for Excellence of any hospital system in the nation. Canton-Potsdam Hospital (CPH) is a not-for-profit community hospital certified for 94 beds. Its core programs in emergency medicine, acute care, hospitalist medicine, critical care, and a Level III Trauma Center are supplemented by outpatient health services in Brasher Falls, Canton, Colton, Massena, Norfolk, Norwood, and Potsdam, NY. CPH offers specialty care in over 35 different specialties, including a robust orthopedic surgery and sports medicine program, and the Center for Cancer Care. Gouverneur Hospital, located in its namesake city in Northern New York, is a not-for-profit critical access hospital founded in 2013 and certified for 25 beds. Services include inpatient detox, substance use disorder rehabilitation, behavioral health services, emergency care, imaging and EKGs, physical rehabilitation, and respiratory therapy. Massena Hospital is a 25-bed community hospital providing inpatient, medical, and surgical services in addition to emergency care. MH’s main campus also provides imaging and laboratory services, nutritional counseling, respiratory care, and inpatient physical and speech therapies. cardiology, infusion, nephrology, neurology, OB-GYN and women’s health, pediatrics, and primary care.