Lucelia Camargos Santos

Lucelia Camargos Santos is an experienced professional in Customer Experience, currently serving as an Analista de Customer Experience at St Marche since May 2022. Previously, Lucelia worked as a Customer Experience Analyst at unico IDtech from January to November 2021, focusing on customer support through various channels and process improvements using tools like JIRA and Zendesk. Lucelia also held multiple roles at BCR CX - Business & Customer Relationship between 2016 and 2020, including Supervisor de SAC, where responsibilities included structuring customer service for Pandora Joias and managing a team, as well as driving operational improvements. Earlier roles included a Junior Customer Service Analyst at both BCR CX and GRUPO UNITE, emphasizing customer interaction and satisfaction. Lucelia is currently completing a degree at Universidade Anhembi Morumbi.