Joel Salmi

Joel Salmi is an experienced professional with a strong background in customer service and process management, currently serving as a Business Analyst at St1 Suomi since October 2023. Previous roles include Process Specialist and Process Specialist Trainee at Rantalainen Oy, where responsibilities included creating process diagrams, analyzing customer complaint data, and enhancing internal processes. Earlier experience includes a Customer Service Specialist position at HOK-Elanto, where banking services were opened for customers, and a Finance Management Trainee role at Oma Säästöpankki Oyj, which involved assisting with financial analyses. Joel's educational background includes a Bachelor's degree and a Master's degree in Industrial Engineering and Management from LUT University, complemented by a Master's exchange program at Alma Mater Studiorum – Università di Bologna.