David O. is an experienced technical solutions leader currently serving as the Lead of Technical Solutions at StackAdapt since January 2024. Prior to this role, David worked at Simpplr as the Senior Manager of Technical Support Engineering, where operational improvements significantly enhanced customer satisfaction and reduced resolution times. David also held positions at Optimizely, managing remote teams and collaborating cross-functionally to address escalated technical issues, and at Observe.AI, overseeing the implementation of customer success tools. With a foundational background in technical support roles at Intuit and a Bachelor’s degree in Business Administration with a focus on Information Systems from San Francisco State University, David demonstrates a strong commitment to optimizing processes and improving customer experience in technology-driven environments.
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