Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention.

Business Intelligence

Software

Observe.AI

Observe.AI's headquarters in San Francisco, CA, United States

Swapnil Jain

Pranav Raveendran

Amanda Gau

Tina Figueroa

Ritu Kapoor

Vache Moroyan

Deepak Kumar

Jithendra Vepa

Subhash Tibrewal

Jishnu Bhattacharjee

Andy Vitus

Steve Sloane

The Engineering and Development team at Observe.AI is responsible for designing, building, and maintaining the advanced AI-driven technologies that enhance contact center operations. This diverse group of software engineers and developers collaborates to create scalable software solutions, optimize system performance, and ensure seamless integration of AI into customer interactions, thereby driving efficiency and improving agent productivity. Additionally, the team focuses on implementing robust DevOps practices to support continuous deployment and system reliability.

Engineering and Development

The Sales and Customer Success team at Observe.AI is dedicated to driving revenue growth and enhancing customer satisfaction by effectively engaging with clients throughout their journey. This team works collaboratively to implement solutions that leverage AI capabilities, ensuring optimal performance and retention in contact centers. They focus on strategic sales initiatives, onboarding and supporting customers, and delivering continuous value through exceptional service and insightful guidance.

Sales and Customer Success

The Machine Learning and Data Science team at Observe.AI is responsible for developing and implementing advanced AI models that analyze customer interactions in contact centers. This team optimizes agent performance by leveraging data-driven insights to enhance training processes, automate repetitive tasks, and drive meaningful improvements in customer engagement and retention. Through collaboration, they ensure the seamless integration of machine learning solutions into the company's Intelligent Workforce Platform.

Machine Learning and Data Science

The Leadership Team at Observe.AI is responsible for setting the strategic direction of the company, driving growth initiatives, and ensuring alignment across all departments. They focus on leveraging AI technology to enhance customer interactions and optimize operational performance in contact centers, fostering innovation and delivering value to clients. Each member brings expertise in their respective fields, working collaboratively to achieve the company's mission of transforming customer service through intelligent solutions.

Leadership Team

The Marketing and Product Management team at Observe.AI is responsible for driving the go-to-market strategy for the Intelligent Workforce Platform, ensuring alignment between product development and market needs. They engage in market research, product positioning, and launch campaigns, while collaborating closely with design and sales teams to enhance user experience and optimize product features. Their efforts aim to increase brand visibility, educate customers, and ultimately boost revenue and customer retention in the contact center industry.

Marketing and Product Management

The Human Resources and Talent Acquisition team at Observe.AI is dedicated to attracting, developing, and retaining top talent to support the company's innovative AI-driven solutions. They focus on crafting a positive workplace culture, ensuring employee engagement, and driving talent acquisition strategies to meet the evolving needs of the organization. This team also oversees people operations, benefits, and compliance, fostering an environment that empowers employees to excel and contribute to the company’s mission.

Observe.AI

Org chart

Board & advisors

Teams

Engineering and Development

Sales and Customer Success

Machine Learning and Data Science

Leadership Team

Marketing and Product Management

Human Resources and Talent Acquisition

Offices

Observe.AI

Org chart

Board & advisors

Teams

Engineering and Development

Sales and Customer Success

Machine Learning and Data Science

Leadership Team

Marketing and Product Management

Human Resources and Talent Acquisition

Offices

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