Amy Bell

Amy Bell, MBA, CCXP, serves as a Senior Customer Experience Consultant at The Standard since September 2021. Previously, Amy spent over three decades at Allstate, holding various leadership roles including Strategic Operations Leader, where collaboration with the North Central/Midwest Regions enhanced operational efficiency and customer experience. Amy also played a pivotal role in the Customer Contact Center managing client relations for the Eastern Territory and successfully implemented various strategic programs, such as the Veteran Licensed Sales Professional recruiting pilot and the Premier Service Agency Program. With a strong educational background including an MBA from Lake Forest Graduate School of Management and a BA in French with a minor in Business from Stetson University, Amy possesses extensive knowledge in customer experience, operational strategy, and staff training.